Yes. Abuse or neglect inside a licensed nursing home or residential care facility should be reported to the Ohio Department of Health complaint line (1-800-342-0553), since facility-based care is an ODH licensing matter, while abuse or neglect of someone living at home goes to county Adult Protective Services, 216-420-6700 in Cuyahoga County, or the relevant county JFS/DJFS agency elsewhere.
What to do next
The reporting path splits depending on where the older adult actually lives, which trips up families who assume there's one universal abuse hotline for every situation.
A concern about a resident inside a licensed assisted living or nursing home in Cuyahoga or Lake County routes to ODH, because facility oversight is fundamentally a licensing issue, tied to the facility's RCF or nursing home license under OAC 3701-16 or 3701-17.
A concern about someone still living independently or with family, outside a licensed facility, routes instead to county Adult Protective Services, and in some cases both an ODH complaint and a county APS report may be appropriate if the situation is ambiguous about where the abuse actually occurred.
