Reserve Care Hospice Center – Medina

Reserve Care's Windfall Road inpatient hospice center serving Medina County, formerly operated as Hospice of the Western Reserve.

Reserve Care Hospice Center – Medina, at 5075 Windfall Road, is one of several inpatient hospice centers operated by Reserve Care, the nonprofit hospice and palliative care organization that until recently operated under the name Hospice of the Western Reserve (the organization's hospicewr.org domain now redirects to reserve-care.org, a rebrand worth noting since the older name remains in wide local use). The Medina center provides inpatient hospice care in what the operator describes as a peaceful setting focused on comfort, dignity, and personalized support.

Reserve Care's inpatient hospice centers work alongside home-based and facility-based hospice teams that serve patients wherever they live, and the organization's broader offerings include palliative care, pediatric hospice and palliative care, veteran-specific hospice programs, and grief and bereavement support groups. The Medina center extends Reserve Care's inpatient hospice capacity south and west of its Cleveland and Westlake locations (both profiled separately in this guide), giving Medina County families a nearby inpatient option rather than requiring transfer to a center closer to Cleveland.

Short answer

Reserve Care Hospice Center – Medina is a hospice provider at 5075 Windfall Road, Medina, Ohio 44166, in Medina County.

Location and contact

Community	Reserve Care Hospice Center – Medina
Care type	Hospice
Address	5075 Windfall Road, Medina, OH 44166
County	Medina County, Ohio
Website	Official site

What we do not publish, and why. We list only details we confirmed against this provider's own published information. We do not publish bed counts, license numbers, pricing or quality ratings for this community because we could not verify them from a primary source. Aggregator sites publish those figures freely; some are wrong, and Austin's sister-site research turned up exactly this problem elsewhere in the network. Confirm licensing yourself using the state tools below, and get pricing in writing directly from the community.

How Ohio regulates this provider type. The Ohio Department of Health licenses and inspects this provider type, and publishes the record free. Read the full explanation →

Current license status and inspection history: ODH Licensed Facilities, Services, and Program Search (verify a facility's current license status)
Consumer-facing quality information: Ohio Department of Aging Long-Term Care Quality Navigator (consumer-facing information on assisted living and nursing homes; not a CMS-style star rating)
To report a concern: Ohio Department of Health, 1-800-342-0553, Live call coverage Monday to Friday, 8 a.m. to 5 p.m. Eastern. Voicemail is available 24 hours a day and is checked twice daily outside live hours.

Evaluating a hospice provider. The questions that actually separate providers of this type. Read the full explanation →

Medina in context

Cleveland proper holds a mix of historic University Circle campuses and West Side communities, and it is where the region's three major hospital systems concentrate discharge planning. Traffic between the East Side and West Side of Cleveland runs through downtown, which matters more for visit frequency than the map distance suggests.

Other hospice options near Medina

Reserve Care Hospice Center – Cleveland — Cleveland
Reserve Care Ames Family Hospice Center — Westlake
VNA of Ohio — Brooklyn Heights
Suncrest Hospice — Independence

Listing details verified 2026-07-21 against the provider's own published information. We are not affiliated with this community and do not represent it. Details change — confirm directly before making a decision.

Questions Cleveland families ask

What's the practical difference between an assisted living community and a nursing home in Ohio?

Both are ODH-licensed, but under different rule chapters: assisted living communities are licensed as Residential Care Facilities under OAC 3701-16, while nursing homes are licensed under OAC 3701-17. RCFs provide housing, supervision, and personal care, and may deliver only limited skilled nursing care, capped at 120 days in a 12-month period absent a written extension agreement. Nursing homes are built for residents needing ongoing, higher levels of skilled nursing care, including rehabilitation and more complex medical needs.

How do I file a complaint against an assisted living facility in Cleveland with the state?

Complaints about abuse, neglect, or misappropriation in an ODH-licensed facility go to the Ohio Department of Health complaint line at 1-800-342-0553, with live coverage Monday through Friday, 8 a.m. to 5 p.m. Eastern, and voicemail checked twice daily outside those hours. ODH investigates licensing and care-quality complaints against RCFs and nursing homes; a separate home health hotline (1-800-669-3534) covers home health agency complaints.

What actually happens during a state inspection of an assisted living facility in Ohio?

ODH surveyors conduct on-site inspections of licensed RCFs to check compliance with OAC 3701-16, reviewing records, observing care delivery, interviewing staff and residents, and checking the physical plant. Inspection findings and any resulting citations become part of the facility's licensing record, which families can review through the ODH Licensed Facilities, Services, and Program Search tool.